Press release

UMass Memorial Health Care Breaks Down Silos through Partnership with PatientPing

Boston-based, Google Ventures-Backed Health Tech Company PatientPing Partners with UMass Memorial to Further Interoperability Efforts in the Commonwealth

Boston, Mass. (August 9, 2016) – PatientPing, a groundbreaking health technology company that allows health care providers to get notified in real-time when their patients receive care elsewhere, announced today that it is partnering with UMass Memorial Health Care on a data-sharing initiative in the state of Massachusetts. This partnership represents a massive step forward in achieving higher quality care through better patient care coordination in a state whose efforts thus far have been challenged by competitive barriers.

“The relationship between PatientPing and UMass Memorial showcases our stance as an innovator that adopts technology that we know will improve care coordination efforts for both our patients and our caregivers,” said Eric Dickson, MD, UMass Memorial Health Care president and CEO. “This is an exciting time in health care, and we are thrilled to be at the forefront of the conversation in Massachusetts.”

PatientPing aims to enhance medical information transparency between once disconnected health care providers by implementing its technology to improve patient care. Upon joining PatientPing, providers receive “pings,” or real-time notifications, whenever their patients receive care at a wide range of facilities in Massachusetts and beyond. At the facility where patients are getting care, providers receive care instructions that include contact information for others on the patient’s care team as well as patient visit histories. By sharing this information in real time, providers can seamlessly coordinate their patient’s care.

“UMass Memorial has demonstrated outstanding leadership and commitment to improving quality of patient care by removing the data silos between itself and other health care providers that serve its patients,” said Jay Desai, co-founder & CEO, PatientPing. “This represents a key turning point in the health data-sharing conversation. We are starting to see once-competitive providers let down their walls so they can work together on shared patients. Massachusetts patients will benefit tremendously through this improved care coordination. For example, we’ll avoid duplicative procedures and ensure that patients receive timely follow-up care when they are discharged from the hospital.”

Early data shows that a significant number of patients who receive care at UMass Memorial member hospitals also receive care from providers scattered throughout New England. Since the partnership began, over 200 New England provider organizations, stretching from Vermont to Connecticut, have cared for over 3,000 patients who have also visited UMass Memorial member hospitals. The PatientPing technology bridges the silos between all of these unaffiliated providers, allowing them to collaborate to provide better care at a lower cost.

PatientPing Founder & CEO Jay Desai adds, “When information is not passing between our health care providers, it can be frustrating for providers and patients. Patients in Massachusetts are aware of the problem and are beginning to demand that their providers work together across health care settings without ever compromising patient safety and security. PatientPing is proud of the fact that we help providers do just that, and applaud UMass Memorial Health Care for leading the charge locally.”  

PatientPing's nationwide community includes more than 15,000 providers and has a presence in Massachusetts, Connecticut, Michigan, Pennsylvania, Vermont and New Hampshire. PatientPing is backed by Google Ventures, F-Prime Capital (the VC funds of FMR LLC, the parent company of Fidelity), and First Round Capital. PatientPing is rapidly accelerating its nationwide expansion so that any two or more providers that share patients anywhere in the country can simply coordinate with one another.

About UMass Memorial Health Care

UMass Memorial Health Care is the largest not-for-profit health care system in Central Massachusetts with more than 12,900 employees and 1,670 physicians, many of whom are members of UMass Memorial Medical Group. Our member hospitals and entities include Clinton Hospital, HealthAlliance Hospital, Marlborough Hospital, UMass Memorial Medical Center and Community Healthlink, our behavioral health agency.  With our teaching and research partner, the University of Massachusetts Medical School, our extensive primary care network and our cancer, diabetes, heart and vascular, and musculoskeletal programs, UMass Memorial delivers safe, high-quality and compassionate care.

Call 855-UMASS-MD (855-862-7763) for all your health care needs. Visit umassmemorialhealthcare.org.

About PatientPing
PatientPing is a Boston-based health technology company that is building a national community of engaged providers who are sharing information, coordinating care, and working together to get patients healthier faster. By joining the PatientPing community, providers get notified in real-time when their patients receive care elsewhere and are able to share care instructions with other providers. PatientPing’s national care coordination community includes physicians, nurses, case managers, and care coordinators across hospitals, emergency departments, accountable care organizations (ACOs), physician practices, skilled nursing facilities, home health agencies, inpatient rehabilitation centers, payers and other providers. By connecting care teams through real-time information sharing, PatientPing enables providers to deliver higher quality and more cost effective care, improving patient outcomes and experience. For more information, please visit www.patientping.com.