Job Description

Market Lead

Location: Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include some of the largest health systems and hundreds of post-acute care providers across the country. Our vision is bold – to build a national care coordination network that puts patients at the center of their care.

Job Description:

We are actively hiring a full-time Market Lead to drive our community growth and engagement initiatives. At the core of PatientPing’s success are the relationships we cultivate and foster over time. The Market Lead will have direct responsibility for the growth of these relationships and the development of the market as a whole. Broadly, this means effectively servicing our existing customers, on-boarding new customers, driving engagement, and working with our Sales and Business Development team to identify and develop opportunities for growth. Furthermore, given that our brand is the unifying thread across our many markets, as a Market Lead you will be an ambassador of PatientPing’s mission and values. This is a highly entrepreneurial, visible, and multifaceted position. 

What You Will Do:

  • Service major health system customers
    • Make major health system customers fierce advocates of PatientPing. This includes weekly check-ins over the phone or in-person, providing user support, managing client-specific projects, and proactively identifying and executing all opportunities to drive greater client satisfaction
  • Service, engage, and grow the provider community
    • Onboard new users by hosting meetings to educate users about the service, walking provider leadership through the value proposition and implementation plan, and working with our Engineering team to resolve issues as they arise
    • Drive engagement by hosting webinars, doing in-person seminars or events, and crafting creative communications
  • Closely track and improve metrics around network growth and engagement performance
  • Work with our Sales and Business Development team to leverage the existing local community and identify new opportunities for growth
  • Work with our Community team to generate local market awareness, identify and build relationships with key stakeholders, and engage the entire provider community to act on the information they receive and interact with one another 
  • Listen closely to customer needs, consolidate feedback from the local market, and share insights to drive national product development opportunities
  • Work closely with other Market Leads to share lessons learned on streamlining and optimizing operational, service, and engagement processes

What You Need:

  • BA/BS degree
  • 5+ years of on-the-ground experience in healthcare industry, ideally on the provider-side
  • Outstanding communication, organization, and project management skills
  • Strong self-starter approach with a track record of proactively getting things done (this also means you are comfortable with ambiguity)
  • An entrepreneurial, motivated, curious, insightful, and determined attitude
  • Engaging communications skills
  • Knowledge about the local ACO and post-acute markets (preferred) 
  • Familiarity with local healthcare regulatory requirements (preferred)

What You Get: 

  • Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities
  • Have the autonomy to build something with an enthusiastically supportive team
  • Develop mastery by taking full responsibility for market growth and engagement, and by doing highly purposeful work at the front lines of patient care
  • Learn best practices from world class investors and advisors
  • Become an expert on healthcare delivery system transformation, and work closely with the country’s most innovative health systems
  • Receive generous compensation with health, dental, and other benefits